International Travel Requirements/Information

To: School of Dentistry Faculty, Staff and Students
From: Dean Reynolds
Re: IMPORTANT INFORMATION REGARDING INTERNATIONAL TRAVEL (PDF) (Letter from the Dean)
Date: February 15, 2017

Subject: I. Academic – A. Student Affairs

Effective Date: July 1, 2016

Reviewed and/or Revised: 09/01/2017

Welcome to the University of Maryland, Baltimore Global Assistance Program.

Rest assured that whenever you travel internationally or live abroad, the University of Maryland, Baltimore (UMB) has a 24/7 resource on call, online, and even on the ground to help with any medical, security, and logistical questions, concerns, and situations that may arise. If you need a medical referral, lose your medication, want to seek pre-travel advice, or experience a medical or security crisis, UMB has a fully integrated program in place so you receive the care and expertise that you need — whenever and wherever you need it.

UMB has partnered with International SOS, the leading medical assistance, international health care, and security services company. Travel security services are provided by a joint venture of International SOS and Control Risks, the world's leading security risk management firm.

Take advantage of this powerful resource by calling an International SOS Assistance Center, which has physicians, multilingual coordinators, operations managers, logistics support personnel, and medical and security professionals on hand to speak with you.

Also, prepare yourself before traveling by browsing through our various medical and security online tools and signing up for our alerts.

The link is: http://www.internationalsos.com/Members_Home/login/clientaccess.cfm?custno=11BCAS519702

Emergency Contacts:

Contacting International SOS Assistance Centers

Contact an International SOS Assistance Center at any time if you have any questions about the program, International SOS benefits, or the services available to you.

Although members can contact any International SOS Assistance Center at any time, we recommend that you contact the closest lead Assistance Center in case you need emergency medical information once you are stabilized. As a general guideline, we recommend:

If calling from:	Call Assistance Center in:	At this number:
U.S. or Canada	Philadelphia, PA	1-800-523-6586 Call collect: 1-215-942-8226
Mexico or South and Central America	Philadelphia, PA	Call collect: 00-1-215-942-8226
Europe, CIS, Africa or the Middle East	London	Call collect: 44-208-762-8008
Asia, Australia or the Pacific Rim	Singapore	Call collect: 65-6338-7800

*Be sure to know the country's outbound international dialing code before traveling to that country.

International SOS complete Office, Assistance Center and Clinic listing.

FAQs

What is the role of International SOS?

International SOS provides University of Maryland, Baltimore business travelers and expatriates with quality health care and medical and security assistance services worldwide 24 hours a day.

How can International SOS help?

International SOS provides you and your family with assurance that you will be assisted during emergency situations that may arise during travel or international relocation. One phone call connects you to the International SOS network of multilingual specialists for immediate help. International SOS services are designed to help you with medical, personal, travel , security and legal problems when away from home. Call International SOS at any time to speak with a physician or security specialist about simple or critical matters.

How does it work?

Carry the International SOS membership card with you at all times. It includes the telephone numbers of the three major worldwide International SOS Assistance Centers. In the event of an emergency, call one of the emergency phone numbers listed on the card. If you do not have a card, you can print one now.

What do I need to do to use the program?

In order to utilize any of the medical or travel services listed under Membership Benefits, contact any Assistance Center from anywhere in the world by calling directly, calling collect or calling the toll-free number.

To ensure a prompt response when calling, you should be prepared to provide the following:

Your name, location, age, gender and nationality
Your International SOS membership number: 11BCAS519702 (use this code to access the University of Maryland, Baltimore International SOS web site when using the web site)
The telephone number from which you are calling (in case you are disconnected)
Your relationship to the University of Maryland, Baltimore employee (if the person calling is not the employee)
Name, location and telephone number of the hospital, clinic or treating doctor (when applicable)

What if I have pre-trip questions about my travel destination?

In addition to calling the Assistance Center for any pre-trip questions you may have, you can access our Country Guides by selecting a country from the dropdown menu on the left navigation pane. These comprehensive guides provide both medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette and financial and voltage/plug information.

Do I need to activate my membership?

No, your membership is already active. Simply carry the card in your wallet at all times while traveling. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel.

Are my spouse and children covered under the International SOS program?

Family members are covered under the International SOS program.

What are Email Alerts?

You have the option to sign up for Medical and/or Security Email Alerts. Medical alerts are issued when there is an unusual health risk that, in the opinion of International SOS medical professionals, may negatively impact travelers or expatriates visiting a specific country or region. Security alerts are issued when the combined team of security professionals from a joint venture of International SOS and Control Risks has identified a security risk in a specific country or region.

What do I do if my card is lost or stolen?

You can print the card now.

What if I need a doctor?

The International SOS Worldwide Assistance Centers are listed on the back of your card. Call the International SOS Assistance Center that is nearest to you for a referral to a doctor who speaks your language.

What if I need a lawyer while overseas?

Call the nearest International SOS Worldwide Assistance Center for legal referrals.

What if I need prescription medication?

We can help if you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen or depleted medication. International SOS will, when permissible by local law, send the medication you need.

What if I am hospitalized?

Call the nearest International SOS Worldwide Assistance Center. International SOS will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery.

What if local medical facilities are not adequate?

If you are hospitalized in an area where adequate medical facilities are not available, International SOS will obtain approval from University of Maryland, Baltimore’s Health and Medical Services to evacuate you to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.

What happens when I am released from the hospital and still need help?

When your condition is stabilized and International SOS has determined that it is medically advisable to bring you home or to a facility near your permanent residence, International SOS will again obtain approval from University of Maryland, Baltimore and arrange the repatriation under medical supervision.

Will International SOS pay my medical bills?

After approval from University of Maryland, Baltimore, International SOS will guarantee and pay all costs associated with your medical care. International SOS will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalization.

What should I do if I am concerned about my security or in the event of a security emergency?

What is security evacuation assistance and coordination?

We will assist you in the event of threatening situations such as civil and political unrest, insurrections, revolution and similar situations by providing information, guidance and resources in the event personal safety and security can no longer be assured.

How do I access up-to-the-minute information about security alerts, warnings and the latest situations?

You can visit Travel Security Online.

In the event of death...

International SOS will render all assistance possible to obtain clearances and arrange transportation for the return of mortal remains.

Membership Benefits

Medical Services

Emergency evacuation
Medically-supervised repatriation
Companion ticket
Additional travel and accommodation arrangements after medical evacuation
Repatriation of mortal remains
Return home of minor children
Medical monitoring
Inpatient admission and identification of receiving physician
Emergency and routine medical advice
Pre-trip information on travel health issues
Medical and dental referrals
Outpatient referrals
Outpatient case management
Claims assistance
Outpatient medical expense guarantee and payment
Inpatient medical expense guarantee, cost review and payment
Dispatch of medication and medical supplies

Security Services

The joint venture of International SOS and Control Risks provides you access to the following services:

Urgent and non-urgent travel security assistance and advice by telephone
Daily online and email updates on the latest travel security developments
Special Advisory emails with advice in response to significant travel security incidents
Security and travel information on 220 countries and more than 330 cities
Access to security evacuation
Coordination of post-evacuation debriefs and counselling

Travel Services

Legal referrals
Emergency message transmission
Translations and interpreters
Lost document advice
Ground transportation and accommodations for accompanying family members
Emergency personal cash advances

International SOS Clinics

Access to International SOS clinics

International SOS: Worldwide reach Human Touch

How to use UMB’s global medical and security assistance program.

Who is International SOS?

International SOS is the world’s leading medical and security services company

A Global Infrastructure You Can Depend On

27 Assistance Centers Worldwide

CONVENIENCE: Local medical and security expertise provided globally in any language, anytime 24/7/365.

79,000+ accredited providers

DELIVERY: A vast network of accredited healthcare, aviation and security providers ensuring you receive high standards of care in the air and on the ground.

5,200+ medical professionals

EXPERTISE: Immediate access to professionals with extensive experience in all areas of medicine, coupled with a thorough knowledge of the local environment and healthcare system

45+ clinics worldwide

QUALITY: Our set of global protocols and procedures ensures that we adhere to international standards of medicine—even in developing countries (subject to local clinic terms and conditions

Stay healthy, safe and secure

Medical Question or Concern
Medical Emergency
Safety Concern
Security Emergency
Travel Assistance

When you need help, International SOS is there for you.

International SOS provides

Reassurance

One call will immediately start resolution to your situation – whether an emergency or routine advice.

Quality Medical Care

Confidential medical advice from experienced, internationally-trained doctors.
Providers are credentialed by our medical staff to ensure quality treatment.

Peace of Mind

An experienced, culturally knowledgeable partner who operates in nearly 90 countries and locations is there to help you.

Convenient Access

24/7 coverage, 365 days per year offering expert advice in more than 90 languages and dialects.
Comprehensive, up-to-date members only website to keep you informed.

How to reach International SOS

KEEP this card safe and with you at all times.

INFORM friends and family you are an International SOS member. They are welcome to call International SOS for information if they have concerns while you are away.

DOWNLOAD our free app on your smartphone from http://app.internationalsos.com for one-click routine or emergency assistance worldwide – it’s an essential tool for any traveler on the move.

LOGIN to www.internationalsos.com with your membership number to obtain country specific information and to help familiarize yourself with the full benefits of your membership.

CALL us 24/7/365 at +1.215.942.8478 with any health, travel security or personal safety concerns, for routine advice or emergency assistance.

International SOS Assistance App

Call us anytime, anywhere at any of our assistance centers around the world using the Assistance App

In time of need, you can quick dial for immediate help from an International SOS assistance center, whether it’s for an emergency or just advice.
Gives you peace of mind and the ongoing confidence to travel or live anywhere in the world knowing this safety net is always available 24/7/365 simply by pressing a button.
Easy access to timely medical and security alerts for your location, so you are kept aware of changing situations and can quickly adjust plans as needed.
Supplements your International SOS membership card, ensuring you always have your membership card.

Prepare yourself before traveling

Before you leave, prepare yourself:

Access accurate, real-time information on www.internationalsos.com. View country guides, online medical and security reports, and sign up for health and safety e-mail alerts.
Call an assistance center for pre-travel information (i.e. vaccination, required medication and travel security concerns).
Download the Assistance App.

Remember: An ounce of prevention is worth a pound of cure.

Helping you in an emergency

If the “unthinkable” happens, call us to:

Arrange transportation
Monitor your condition and advise
Evacuate you to a center of excellence if local facilities are inadequate or to a safe meeting point when necessary
Contact your family
Coordinate repatriation of mortal remains

UMB’s International SOS Access Page

UMBs International SOS Access Page

International Insurance

All UMB faculty, staff and students are automatically covered by the ACE Travel Assistance Program/International SOS while on UMB sponsored travel

Visit the UMB SOS web portal BEFORE you travel to register and establish a password.
- http://www.internationalsos.com/Members_Home/login/clientaccess.cfm?custno=11BCAS519702
- Membership number: 11BCAS519702
Carry SOS card at all times
Retain U.S. health insurance plan as first insurer; ACE/SOS is secondary.
Domestic insurance (including student insurance through UMB) may or may not cover a specific circumstance; contact your insurance company directly to verify coverage for international use.
Carefully read the SOS Membership Guide before traveling
Note the information that will be required in case of a medical situation.
Program the SOS service emergency number into your cell phone in the host country or call collect outside of the U.S.

SOS Emergency Phone from abroad 001-215-354-5000.

PUT THIS IN YOUR PHONE AND WALLET

Thank You

Bonnie Bissonette

Director

Student Center for Global Education

University of Maryland

SMC Campus Center

621 W. Lombard Street, Suite 306

Baltimore, MD 21201

410.706.6331

bbissonette@umaryland.edu